Frequently Asked Questions
Question: How Do You Pay With PayPal?
Answer:
1 Click the Checkout button.
2 When you’re prompted for your payment method, choose PayPal.
3 You’ll go to a secure PayPal page to log in and review your order.
4 Then, you’ll return here to confirm your purchase.
Question: Do You Offer A Return Guarantee?
Answer: You can return an undamaged item for a full refund of the purchase price within 30 days of delivery. We do not refund the shipping costs. The returned item must be in its original condition and packaging to be accepted.
Question: What If My Item Is Damaged During Shipping?
Answer: For items damaged in shipment to you, it is important to take pictures of the packaging and the item to show the extent of the damage. An insurance claim will have to be submitted to the shipper for resolution, and these photos will help substantiate the damages for this claim. Please contact us via phone or email as soon as you discover any damages so we can begin this process as quickly as possible.
Question: Do You Offer Overseas Shipping?
Answer: We do ship to several overseas locations, please email us for additional information.
Question: How Will My Order Be Shipped?
Answer: All our orders are shipped by UPS or FedEx.
Question: Do You Provide Tracking For My Order?
Answer: Yes, when your order is shipped we will send you full tracking information so you may follow your order.
Question: Where Are These Aquarium Screens Made?
Answer: We Assemble These by Hand in Our Facilities on Cape Cod!
Question: What If I Have More Questions?
Answer: We invite you to email us at: admin@FakeAquarium.com